Installation and Updates

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Reset the Customer Space password

In order to reset your password, you have to :

Go to the Customer Space, then on the login screen :

Enter your e-mail address first, then click on "Forgot your password?" if you forgot it.

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License number

To retrieve your license number, you can go to your Customer Space.
Then choose : Account/ Manage my licenses

Direct link : https://www.zedencrypt.com/account/zed/my.licences

Then click on "Associated license No." : the license number appears and you can copy it.

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Personal information required to setup ZEDPRO

The installation of ZEDPRO does not require any particular information. ZEDPRO is activated the first time that it is run, when you will be asked for your licence number and your email address.

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Uninstalling ZEDPRO

Under Windows, uninstall is done as standard via the control panel and "Uninstall a program" menu.

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Are all the .zed containers previously created also deleted on uninstall ?

No!

Uninstalling ZEDPRO does not delete and does not decrypt the existing containers. You will no longer be able to read their content, but you will be able to move them, send them by e-mail, back them up, etc. If you reinstall ZEDPRO, you will once again have access to the files that they contain.

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Updating ZEDPRO

ZEDPRO is updated using the standard tools of your operating system. The latest versions are all available on the site.

ZEDPRO, the paid version, automatically alerts when a new version is available.

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Mobile versions (Android and iOS)

A mobile version of ZED! is available on Android and iOS operating systems.

This app has limited features compared to ZEDFREE/ZEDPRO : it allows you to read and reply to encrypted emails (encrypted with ZedMail by PRIM'X) or to explore the content of .zed archives that you receive while you are on the move.

It is the perfect companion for both ZEDMAIL users who want to read encrypted emails on their mobile devices and to ensure constant safety, and for any ZED! users (ZEDFREE/ZEDPRO/ENTREPRISE) who want to explore their encrypted containers stored on the cloud or received by e-mail as an attachment.

Links to the stores:

Android : https://play.google.com/store/apps/details?id=com.primx.zedmob

iOS : https://apps.apple.com/fr/app/zed/id700000386

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Activation and license verification since February 24, 2016

In order to maintain the high level of quality of ZEDPRO, some new features have been implemented in ZEDPRO for Windows 1.0.170, ZEDPRO for Linux 1.0.174 and ZEDPRO for Mac 1.0.174.
These features are operational starting from February 24, 2016.
These improvements affect the activation and license verification processes so that any current license activation and the periodic online verification procedure require the new version of the software.
Verify that you are running one of the versions mentioned above (or a newer version). The ZEDPRO version is displayed by clicking on the "Help" button in a .ZED container, then "About …"
Otherwise you need to download and use the new version from your customer space.

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ZEDPRO for Mac can't be opened because it was not downloaded from the Mac App Store.

When installing Mac OS X version of ZEDPRO, you might get the following message:

"ZEDPRO can't be opened because it was not downloaded from the Mac App Store."

This is caused by the default security parameters of latest OS X versions, which might be set to only accept installs from Mac App Store.
You don't have to worry, our packages are signed, you should configure Gatekeeper settings like this: